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Customers are expecting deeper levels of support and knowledge from contact center
agents. SIP has the answer: learn how Presence and multi-media interactions can help your customers connect to the
experts in your enterprise.
What are the
ways Session Initiation Protocol (SIP)and IP Telephony
benefit the contact center? Read how SIP can provide
an open modular architecture and simplify Computer
Telephony Integration.
Gartner Magic Quadrant for Interactive Voice Response Systems and Enterprise Voice Portals, 2008, positions Avaya in Leaders Quadrant. Report evaluates vendors on completeness of vision and ability to execute.
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Read Zack Taylor's strategic views and thought starters on customer service. See what's happening as Andy Green brings you news with perspective, trends that matter, and real world advice. Then tell us your ideas!
The Winn Army Community Hospital in Fort Stewart, GA is using Avaya's advanced speech recognition and routing technology to help patients zero in on medical information.
