Avaya Communications Enabled Business Processes are
a holistic combination of software, consulting, and
services that deliver tailored Intelligent Communications
directly into your business process. The Avaya CEBP
solution consists of the Event Processor, Communications
Process Manager software, and Avaya consulting and
custom software integration services.
Through the Event Processor (an optional component
of Communications Process Manager), Avaya CEBP solutions
can continuously monitor and analyze information from
a wide range of systems within your business process
to detect important events or abnormal patterns.
Once detected, the Event Processor triggers an alert
through the Communications Process Manager to orchestrate
and manage the organizational response by selecting
the appropriate people and bringing them together
through a multi-channel communications infrastructure
that seamlessly initiates contact through any or all
means available (email, SMS, office phone, mobile
phone, etc).
By speeding the actual detection of events and establishing
an automated system for orchestrating the response,
Avaya CEBP makes existing business processes more
agile and efficient. It also increases the productivity
of scarce human resources for core daily business
operations. Instead of wasting time trying to mobilize
people and distribute information, decision-makers
can now focus on what they do best – make decision.
For more information on the Avaya CEBP solution,
click "Communications Enabled Business Processes”
in the red navigation bar at the top.
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